Refund and cancellation policy
Refund terms for scoped subscription analytics services from Stack Cachehub.
Before work starts
You may cancel in writing before the agreed start date. Fees paid for work not started are eligible for a full refund, excluding any clearly disclosed, non-recoverable third-party cost you approved.
After work starts
If work has begun, any refund is limited to the uncompleted portion of the agreed scope. Completed discovery, data review, analysis, workshops and delivered materials are non-refundable. We will explain the work completed and any partial refund calculation.
Deposits and reserved time
A deposit may be required to reserve capacity. Its refundability and amount will be stated before payment. If no special term is stated, the deposit is refundable before work starts, less approved non-recoverable costs.
Rescheduling and no-shows
Please request rescheduling at least two business days before a booked workshop. We will make reasonable efforts to offer another time. Repeated late changes or a no-show may be treated as delivered reserved time if this was disclosed in the engagement scope.
How to request a refund
Email hello@stack-cachehub.digital with your company, engagement reference, reason and payment details. Submit requests within 14 days of cancellation or the relevant service issue. We may ask for information needed to review the request.
Processing and method
Approved refunds are initiated within 10 business days and returned to the original payment method where possible. Your bank or payment provider may require additional processing time.
Exceptions and service concerns
If we cancel and cannot reschedule, we will refund fees for undelivered work. If a deliverable materially differs from the written scope, contact us promptly so we can first review and, where reasonable, correct it. Statutory rights under Malaysian law are not excluded.